It’s easy enough to figure out that you need replacement windows in Rancho Cordova, CA, but have you thought about the fact that you need good customer service to go along with those new windows? Here are some of the customer service things you might need to use as time goes by and the process moves along.
Questions And Answers
One thing you will definitely need as you look into new windows is a way to ask questions. You should be able to call and talk to representatives and if you have to leave a message, they should get back to you promptly. You should never feel like you are bothering them when you ask something, but rather your questions should be welcomed.
Warranty Situations
You need to ensure that the company you work with has good customer service in case you end up with a warranty situation later. All quality windows come with a warranty of some kind and if something is wrong with the windows and you need to use the warranty coverage, you need a company with good customer service to help you through the process. Likewise, companies cover their installations with guarantees. If anything goes wrong in that manner, you need to know you will be treated well as things are carried out during that part of the project.
Referrals
Before you feel comfortable investing in your home with a window replacement company’s help, you might want to talk to past customers about their experience. As part of the customer service program, the window company should have a list of people you can call to talk about their experiences. You might be able to drive by houses, see pictures, and even read reviews. You can also talk to people over the phone to see how things shook out for them.
It’s important to know how you will be treated customer service-wise before you sign on to working with a certain company. Give the window companies a test by calling around to talk to them and ask a few questions. The way you are treated on the phone can tell you a great deal. For the next step, visit some showrooms to see how representatives treat you in person. Once you are comfortable with the level of customer service, you can move forward.
If replacement windows in Rancho Cordova, CA are high on your to-do list, you can contact the professionals at The Window and Door Shop, Inc. with the peace of mind that customer service is at the very top of our list. You can call us with questions any time at (916) 252-4100. We value your business and we want you to have the information you need to make the right decisions for your home, whatever those may be. You can also visit our showroom to take a look around at 1717 Bell St, Sacramento, CA 95825. We can give you a tour and point out differences or let you browse on your own, if you choose.
